Return & Exchange

Last Updated: 15 May 2025

At Dip Swim, we strive to ensure your satisfaction with every purchase. Please review this policy carefully to understand your rights and obligations regarding returns and exchanges.

1. Eligibility for Returns/Exchanges

  • Defective or Damaged Items:
    If your item arrives damaged, defective, or not as described, you may request a return, exchange, or refund within 14 days of delivery.
    • You must provide proof of purchase (e.g., order number) and evidence of the issue (e.g., photos/videos).
  • Change of Mind:
    We accept returns or exchanges for non-defective items within 7–14 days of delivery, provided:
    • The item is unused, in its original packaging, and with all tags/labels intact.
    • The item is not excluded from returns (see Section 4).

2. How to Initiate a Return/Exchange

  1. Contact Us:
  2. Approval Process:
    • We will review your request and notify you of approval/denial within 3–5 business days.
  3. Return Shipping:
    • For change of mind returns: Customers are responsible for return shipping costs.
    • For defective/damaged items: We will provide a prepaid return label or arrange pickup.

3. Refunds

  • Refunds will be processed within 7–14 business days after we receive and inspect the returned item.
  • Refunds are issued to the original payment method.
  • Shipping fees are non-refundable for change of mind returns.

4. Non-Returnable Items

The following items are final sale and cannot be returned or exchanged unless defective:

  • Perishable goods (e.g., food, flowers).
  • Personalized or custom-made products.
  • Intimate items (e.g., underwear, swimwear) for hygiene reasons.
  • Digital products (e.g., software, e-books).

5. Exchanges

  • Exchanges are subject to product availability.
  • If the desired item is out of stock, we will issue a refund instead.

6. Singapore Consumer Rights

Under Singapore’s Lemon Law, consumers are entitled to remedies (repair, replacement, or refund) for defective goods within 6 months of delivery. This applies even if your return window has expired, provided the defect existed at the time of delivery.

7. Contact Us

For questions or assistance with returns/exchanges, please contact us at coach_athan@dipswimsingapore.com.